We are experts in our field. We are also enthusiasts; highly skilled and experienced craftsmen who manufacture and supply a full range of bespoke and standard scientific and non-scientific borosilicate glassware.
We make beautiful things. Most of the things that we make are also practical. We manufacture specialised scientific glassware for an extremely varied group of enterprises; chemical, petrochemical, nutritional analysis, metallurgy, pharmaceutical, agribusiness, lighting, designers, artists, film studios, museums, research and development labs, restaurants, television shows, displays, government research labs, emissions companies, water companies, the education sector, individuals, pilot plant manufacture, specialist manufacturers, the list is almost endless. Borosilicate glass is used in just so many industries in one form or another and as we specialise in specials it follows that we deal with all.
We also supply standard laboratory glassware (beakers, flasks, microscope slides etc) to whomever has a need. We are not just a distributor selling widgets. We are independent professional glassblowers, free of limiting commercial tie-ups and we know what we are looking at when we examine a scientific glass vessel. We have therefore carefully chosen the products that we hold in stock.
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In the unlikely event that the Goods do not conform to the high standards expected of Dixon Science, please let us know as soon as possible after delivery. We will then either authorise the return of the Goods or arrange to collect the Goods on a date agreed between us (please note that we will not be responsible for any delay caused by a third party carrier) or ask you to return the Goods to us at our cost. Once we have checked that the Goods are faulty, we will either:
Dixon Science’s product guarantee relates to the quality, durability and relative fitness for purpose during the first twelve months after delivery. Any products returned will be assessed by our Quality control team before any compensation is given. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a redelivery fee or minimum of £10 whichever is greater.
Goods deemed no longer required due to ordering error, surplus to requirements may be considered for return providing prior authorisation is obtained and goods are returned in a re-saleable condition, in the original packaging and within the first calendar month following dispatch. Notification should be within 3 days of delivery. Dixon Science reserves the right to refuse such requests for return. Goods not required or ordered in error will be charged the original cost of delivery and the return carriage should be payable by the customer. A re-stocking fee of 20% of the original purchase price or £10 (whichever the greater) will be chargeable on all goods ordered in error. Dixon Science will not accept returned goods without prior authorisation or in a non-saleable condition, in such cases goods must be paid for in full by the customer with any delivery fees incurred.
For special orders, (bespoke or customer specific product) it may not be possible to return goods and the Dixon Science will invoice the full amount. We cannot accept returns of any products or kits that contain or have contained, living organisms, cultures or chemicals. We ask that you carefully consider your requirements for such items before you place your order.
Contact Us if you require further assistance.